Click on screenshot to zoom
Danger level 6
Type: Trojans
Common infection symptoms:
  • System crashes
  • Connects to the internet without permission
  • Installs itself without permissions
  • Can't be uninstalled via Control Panel

NHLP Ransomware

NHLP Ransomware is one of those vicious threats that users often get tricked into installing. It can cause a lot of problems to users who do not back up precious files. The malware encrypts valuable data and, as a result, the infected computer’s becomes unable to read it. Hackers behind the malware may claim to have decryption tools that could decipher all encrypted files. The problem is that while it is possible that they could have such tools, there are no guarantees that they will be delivered. Moreover, hackers do not offer them free of charge. In exchange, they might expect to receive ransom. Thus, dealing with them could be risky because you might lose your money. To learn more about the malware and what happens if you receive it, we encourage you to read the rest of this article. If you want to learn how to delete NHLP Ransomware manually, you should check our removal instructions placed below the text too.

Some users get tricked into launching threats like NHLP Ransomware on unreliable file-sharing sites from which they download fake software installers, updates, game cracks, and content alike. Other users receive such threats via email. Usually, hackers try to make their victims open attached malicious files or links out of curiosity or they copy messages of reputable companies so that users would think the attachment or link comes from a trustworthy source. Thus, it is not enough to stay away from unreliable websites or files fi you want to protect your system against malware. You should also check the sender’s information when you receive emails even if the message seems to be coming from a reputable company. Additionally, it is advisable to check links before clicking them to see where they are going to lead you as well as scan attached data with a reputable antimalware tool to confirm that it has no malicious components.

Furthermore, it seems that NHLP Ransomware belongs to the Crysis or Dharma Ransomware family. Such threats often create multiple copies of themselves as well as add Registry entries that would enable them to relaunch themselves. In other words, threats from this family tend to cling on an infected device. After the malicious application settles in, it should start encrypting pictures, text files, and other data that could be valuable. During this process, the files should become not only locked but also marked with a unique extension. Our researchers say that it should be made from a unique ID number, hackers’ email address, and an extension called .NHLP, for example, text.docx.id-7C9A078E.[newhelper@protonmail.ch].NHLP. Once all targeted files are locked and marked in the described way, the malware should create a text document with a short ransom note and open a pop-up message that ought to contain a longer ransom text.

Both NHLP Ransomware’s notes should state that the malware encrypted files and that users who want to get them back should contact the malicious application’s developers via email. The difference between the notes is that the pop-up message also warns users not to rename encrypted files or try to decrypt them themselves or with third-party tools. According to hackers, third-party tools will cost more, which suggests that hackers are only willing to provide decryption tools if victims pay ransom. As mentioned earlier, there is a chance that they might not provide users with decryption tools even if they pay ransom. We do not know how much money the cybercriminals might ask to pay, but if you do not want to risk losing any sum from your savings, we advise not to deal with them. Another thing that we recommend, is removing NHLP Ransomware because if you leave it be, the threat could still be dangerous to your future files.

Users who want to erase NHLP Ransomware manually could check the instructions available below. We cannot guarantee that they will work for everyone, but they might make it easier to find data belonging to the ransomware. If you do not think you can remove the threat manually and want to be certain that it gets erased, we advise getting a reliable antimalware tool that could eliminate NHLP Ransomware for you.

Restart your system in Safe Mode with Networking

Windows 8/Windows 10

  1. Tap Win+I for Windows 8 or open the Start menu for Windows 10.
  2. Click the Power button.
  3. Press and hold the Shift key and click Restart.
  4. Choose Troubleshoot and pick Advanced Options.
  5. Select Startup Settings and click Restart.
  6. Press the F5 key to the PC.

Windows XP/Windows Vista/Windows 7

  1. Go to Start, pick Shutdown options and click Restart.
  2. Press and hold the F8 key when the computer starts restarting.
  3. Select Safe Mode with Networking from Advanced Boot Options window.
  4. Click Enter and log on to the computer.

Erase NHLP Ransomware

  1. Press Win+E.
  2. Navigate to these directories:
    %USERPROFILE%\Desktop
    %USERPROFILE%\Downloads
    %TEMP%
  3. Find the ransomware’s installer (it could be any suspicious and recently downloaded file), right-click it, and select Delete.
  4. Go to these locations:
    %LOCALAPPDATA%
    %APPDATA%\Microsoft\Windows\Start Menu\Programs\Startup
    %ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs\Startup
    %ALLUSERSPROFILE%\Application Data\Microsoft\Windows\Start Menu\Programs\Startup
  5. Find suspicious executable files that belong to the ransomware, right-click them, and press Delete.
  6. Navigate to these locations:
    %USERPROFILE%\Desktop
    %HOMEDRIVE%
  7. Search for files called Info.hta, right-click them, and press Delete.
  8. Find files called info.txt, right-click them, and press Delete.
  9. Close File Explorer.
  10. Press Win+R.
  11. Type Regedit and click Enter.
  12. Go to these locations:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
  13. Look for value names belonging to the malware, right-click them, and press Delete.
  14. Close Registry Editor.
  15. Empty Recycle Bin.
  16. Restart your computer.
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