File-help@india.com Ransomware

File-help@india.com Ransomware is a new ransomware-type infection belonging to the group of ransomware using the india.com email provider. Just like similar threats from this family, e.g. Wisperado@india.com Ransomware, Happydayz@india.com Ransomware, and Bitcoinpay@india.com Ransomware, this computer infection not only communicates with its victims through the india.com email, but also makes users’ files unusable the moment it sneaks onto computers. It does not delete those files or corrupts them. Instead, it finds data which users value most, e.g. documents, images, media files, etc. and then appends a new filename extension [random symbols].[file-help@india.com].mails thus replacing original names and extensions of files. Those modified files are all encrypted, and, unfortunately, you could not access any of them unless you go to unlock them. We have to tell you in advance that it might be impossible to unlock files without the special key cyber criminals own. You can purchase it from them, but it is not recommended to do that because the price is too high, and you might not even receive the decryption tool despite the fact that cyber criminals promise to give it to users right after receiving money.

There are several ransomware distribution methods known for researchers. First of all, these malicious applications might be downloaded on users’ computers by malware already existing on the system. Second, they can also be spread in bundles with other programs or bad applications. Although these dissemination methods are commonly employed, there is no doubt that ransomware is spread through spam emails the most frequently. They are disguised as decent-looking email attachments, so the infection rate of ransomware is usually high. Since File-help@india.com Ransomware is a newly-discovered infection, not much is known about its distribution, but, according to malware analysts, it is very likely that it is distributed through spam emails too. There is no way back when it successfully infiltrates computers – it immediately starts encrypting users’ personal files.

File-help@india.com Ransomware does not make any modifications in the system registry and does not block the Task Manager, Registry Editor, or Desktop like other ransomware-type infections do. Only one file how to recover encrypted files.hta is dropped on the computer as soon as all files are locked. This file opens a window with a ransom note. Users are explained that they cannot open their files because they have all been encrypted due to “a serious vulnerability in your network security.” As can be seen, users are not told that there is a ransomware infection is inside their computers. What is more, the price of the decryption tool is indicated there too. It costs 0.8 BTC (~$1000), but if the payment is made after 5 days, the price is 1.5 BTC (~$1800). After sending money to cyber criminals, users need to send a proof of payment and their unique ID to File-Help@india.com. It is not recommended to send money to crooks because you might be left without the key and your money. Of course, a refund will not be issued for you either, so researchers working at pcthreat.com have two pieces of advice for users: 1) go to delete File-help@india.com Ransomware fully from your computer and 2) try to unlock files using alternative methods. What users can do to get their files back is to recover files from a backup, wait until specialists develop a free decryptor, or try to unlock files using third-party software. We, unfortunately, cannot promise that you will get you files back using third-party applications because it is not so easy to crack the cipher used by a ransomware infection. Of course, you should still try out all reputable data recovery programs.

It is a must to delete File-help@india.com Ransomware no matter what decision you make, i.e. whether you go to pay money to the developer of a ransomware infection or you go to recover files from a backup located on an external device. It should be enough to erase two files to delete this infection fully: how to recover encrypted files.hta and a recently downloaded malicious file which has launched File-help@india.com Ransomware. It is unclear where they are located, but you should check %USERPROFILE%\Desktop and %USERPROFILE%\Downloads first. If you do not find anything there, scan your system with a reputable automatic scanner. There are hundreds of scanners available on the market these days, but not all of them are trustworthy, of course, so it would be smart to use the SpyHunter antimalware suite for the deletion of ransomware.

Delete File-help@india.com Ransomware

1. Press Win+E to launch the Windows Explorer.
2. Go to %USERPROFILE%\Downloads and %USERPROFILE%\Desktop.
3. Find how to recover encrypted files.hta (it should be on Desktop) and a suspicious file you have downloaded recently.
4. Delete them both.
5. Empty the Recycle bin.
6. Scan the computer with a reputable scanner to make sure that ransomware is fully deleted.